Our Returns Policy

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Why don't we sell online?

As an independent family business, we don't operate to huge profit margins like the chain stores. This is one of the reasons we don't sell online - we simply couldn't operate if we had a high rate of returns, and would have to increase our prices to allow for this. Instead, we like to make sure our customers are certain about their purchases. We will never pressure you into a sale, and will happily keep an item aside for a few days if you'd prefer to think about it before committing. But no matter how carefully you consider your purchase, we understand that you might have second thoughts about your choice once you get home, or realise that your gift will not suit the intended recipient. If this happens, we are happy to exchange your unwanted purchase for a different item (or transfer the amount onto one of our lovely gift cards, if you prefer). The following conditions apply:


Items should be returned within seven days of purchase. If you are buying a gift for an occasion that is taking place at a later date, please let us know - we can extend the return period until after the occasion has taken place (within reason!).


Items must be accompanied by the receipt and returned in the condition sold. We cannot accept returns for items that have been worn, used, damaged or are otherwise not in the condition sold. The item should be accompanied by the original packaging. If this is missing or damaged, we reserve the right to charge for a replacement. 


The following purchases are excluded from our returns policy: workshop commissions, bespoke or customised designs, and items that have been personalised or altered to your specification (i.e. engraved watches, rings resized to suit your measurements). If your purchase falls into one of these categories, please make sure you are certain about your purchase before committing. Deposits paid for workshop commissions and bespoke or customised designs are non-refundable upon cancellation. 


Our returns policy is offered in addition to your legal rights under the Consumer Rights Act, which states that purchases made in person have no legal cooling-off period or automatic right to return. While we are happy to offer an additional returns policy, it is strictly limited to an exchange or gift card only - we do not offer cash refunds. If you would like to learn more about your consumer rights, please click below to visit the website for Consumer Advice Scotland:

Consumer Rights FAQs

Please note: We are not a distance seller and offer in-store purchases only. Where we agree to undertake one-off instances of distance selling for your convenience (for example if you are unable to physically visit the store and ask us to post a purchase to you); this does not constitute an 'organised distance selling scheme' under the Consumer Contracts Regulations. Any such purchases are therefore exempt from Distance Selling Regulations and our normal return policy applies (exchange or gift card). If you choose to return the item to us by post; you are responsible for the cost of postage and appropriate insurance for loss or damage of the item. The item remains your property until it is received by us in suitable condition for resale, and we accept no liability for items lost or damaged in the post. 

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